Privacy Policy

Last updated: 14 July 2026

This Privacy Policy describes how Ziroo (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from ziroo.ae (the “Services”). By using the Services, you acknowledge that you have read and understood this policy.

Information we collect

Contact details — name, billing and shipping address, phone number, email address.
Order & payment information — the items you view or purchase, transaction details, and payment confirmation. Card payments are processed securely by our payment provider (Ziina); we do not store your full card details.
Account information — if you create an account, your login details and preferences.
Device & usage information — your IP address, browser and device information, and how you interact with the Services (including via cookies and similar technologies).

How we use your information

To provide the Services — process and fulfil your orders, arrange delivery, handle returns, and provide customer support.
To communicate with you about your orders and account.
To send marketing communications where you have opted in — you can unsubscribe at any time.
To keep the Services secure, prevent fraud, and comply with our legal obligations.

How we share your information

We share personal information only as needed to run our business, including with:

Shipping partners (e.g. OTO and the courier assigned to your order) to deliver your package and provide tracking.
Payment providers (e.g. Ziina) to process payments.
Service providers that support our website, hosting, and communications.
Authorities where required by applicable law.

We do not sell your personal information.

Data retention

We keep your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date above.

Contact

For any questions about this policy or your personal information, contact us at [email protected].