Return & Refund Policy

Last updated: 17 July 2026

Because Ziroo products are personal-care, health items, we do not accept returns or exchanges once an order has been delivered, for hygiene and safety reasons.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at [email protected] with a photo of the item, and we will send a replacement or issue a refund at no extra cost to you.

Order cancellations

If you need to cancel or change your order, contact us as soon as possible after placing it. We can only cancel orders that have not yet been dispatched.

Questions

Contact us any time at [email protected].